Shipping & Delivery Policy

At Pawfalks, we are committed to delivering your orders quickly and securely.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or Irish public holidays.
• During peak seasons or promotional periods, processing times may be slightly delayed.

Shipping Times

Estimated delivery times vary depending on your location:

• Ireland: 3–7 business days
• European Union: 7–14 business days
• United Kingdom and rest of world: 7–21 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or other unforeseen circumstances. Unless we have agreed a different timescale with you, we will deliver your order without undue delay and in any event within 30 days of the day your order is accepted. If we cannot meet that deadline, you may contact us to agree a new delivery date or to cancel the order for a full refund.

Shipping Costs

Shipping charges are calculated at checkout based on the destination and selected shipping method. The total cost of your order, including delivery charges, is shown before you confirm payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Customs, Duties & Taxes

Orders within the European Union. Pawfalks ships from Ireland, which is part of the EU single market and customs union. Orders delivered to addresses within the EU are not subject to customs duties or import VAT, and there is nothing further to pay on delivery.

Orders to Great Britain and the rest of the world. Orders delivered outside the EU may be subject to customs duties, import VAT, or other charges imposed by the destination country. These charges are set and collected by the destination country's customs authority or the carrier on its behalf, are not included in the price you pay at checkout, and are the responsibility of the customer. Customs policies vary, so please check with your local customs office if you are unsure what may apply.

Orders to Northern Ireland. Goods sent from Ireland to Northern Ireland are not subject to customs duties or import charges.

Incorrect Addresses

Please ensure your shipping address is accurate and complete. We are not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us as soon as possible and we will do our best to correct it before dispatch.

Lost or Delayed Packages

Your order remains our responsibility until it is delivered to you. If your package is significantly delayed or appears lost, please contact us and we will work with the carrier to locate it, and arrange a replacement or refund where it cannot be found.

Damaged Items

If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, with photos of the damaged item and the packaging. Reporting quickly helps us make a claim with the carrier. This does not affect your statutory rights in respect of faulty or damaged goods — see our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Pawfalks 9 College Vale, Mullingar, Co. Westmeath, N91 H4X6, Ireland Email: info@pawfalks.com Website: https://pawfalks.com/